Delivery Information

Postage and packaging costs:

Service	Delivery Time	Price
Mainland U.K. Standard	Upto 5 Working Days	£4.99
Mainland U.K. Express	Upto 3 Working Days	£6.99
Mainland U.K. Next Working Day	Next Working Day	£7.99 to receive your parcel next day orders must be placed before 2pm
Northern Ireland, Channel Islands & Remote U.K. Small Package	Upto 7 Days	£4.99
Northern Ireland, Channel Islands & Remote U.K. Large Package	Upto 7 Days	£10.00
Scilly Isles & Isle of Man Small Package	Upto 10 Days	£4.99
Scilly Isles & Isle of Man Large Package	Upto 10 Days	£10.00
Eire	Upto 10 Days	£15.00
Belgium, Luxembourg & Netherlands	Upto 10 Days	£12.99
Denmark, France, Germany & Monaco	Upto 10 Days	£15.99
Portugal, Italy & Spain	Upto 10 Days	£25.99
Greece, Turkey	Upto 10 Days	£51.99
Andorra, Slovakia	Upto 10 Days	£63.99
Austria, Czech Republic, Estonia, Finland, Latvia, Lithuania, Poland, Slovenia, Sweden, Gibraltar & San Marino	Upto 10 Days	£36.99
Hungary	Upto 10 Days	£40.00
Norway (P.I.D. Required)	Upto 10 Days	£51.99 DOES NOT include customs clearance charge
Liechtenstein & Switzerland	Upto 10 Days	£35.00 DOES NOT include customs clearance charge

Remote Area Postcodes:

IV1-36 & IV40-56
KA27-28
KW1-17
PA20-49 & PA60-78
PH17-26 & PH30-44 & PH49-50
ZE 1–3

Additional Postage Charges:

In the event that your order is too large to be shipped as a single consignment, you will be contacted and advised of any additional postage payments required.

How long will it take for me to get my order?

The maximum time for delivery is 5 working days. Working days are classed as Monday - Friday excluding UK Bank Holidays. Your specific delivery time will be stated at checkout.

Are delivery dates guaranteed?

Although every effort is made to deliver your parcel on time, during adverse weather conditions this may not always be possible. If for any reason your parcel is not delivered with the service you selected please contact us on 0333 6000 666 and we will reimburse you the difference between the service you selected and the standard charge of £4.99.

What happens if I’m not in when you deliver?

Our products are dispatched by our nominated carrier and will require a valid signature as Proof of Delivery (POD).
If you are not in when our courier first trys to deliver, they will put a card through your door giving details of the attempted delivery, and their contact details. If the delivery is not made for any reason, the goods will be returned to us.

How do I track my parcel?

To track a parcel please call our customer services team on 0333 6000 666 or e-mail sales@rollersnakes.co.uk and we will track it for you there and then and give you the tracking number for future reference.